Case Study – Streamlining the Planning Approval Process
A North Bay city had adopted policies to encourage rapid development. The cycle time for planning approvals through the Planning and Development department had increased significantly. This led to complaints from property owners and developers and negatively impacted the Public Works, Transportation, and Police and Fire departments.
We conducted a one-day workshop of process mapping, evaluation and action planning for Planning and Development Department functions.
The outcome was strong shared understanding among the departments of both the mechanics of the planning approval process and each other’s interests with respect to the process, along identification of and commitment to key actions to accelerate the process.
Case Study – City Budget Shortfall
A Bay-side city was faced with a $4.3M budget shortfall. The City enlisted a 51-member Citizen’s Task Force on Finances to work on the problem. We were engaged to help organize the effort.
In a 12-week program, we trained Task Force members to use to the ActionMap method and apply it to seven different City departments and functions. The Task Force produced hundreds of suggestions for improvement, which were prioritized, brainstormed and turned into an action plan.
The outcome was that the Task Force’s final report was accepted by the City Council, successfully closing the budget gap.
Action Mapper /
Jim Johnson, ActionMap co-founder and principal consultant, brings over 30 years of experience to accelerating process change in business and technology, along with hundreds of experiences in leading high energy group meetings.