ActionMap, Inc., a California corporation (“ActionMap,” “us,” we.” “our”) has developed this Privacy Policy (“Policy”) to demonstrate our commitment to protecting our users’ privacy.  This Policy describes the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.  By using our website (the “Website”), Software or Service (as defined in our Terms of Service), you agree to the practices described in this Policy.  This Policy is an integral part our Terms of Service (“Terms”) which are incorporated by reference (click here to view Terms of Service).  Any capitalized terms used but not defined in this Policy will have the meaning defined in the Terms


The last update to our Privacy Policy was posted on July 6, 2017.




ActionMap delivers consulting, training, projects and software for better faster process change through the ActionMap® Toolkit™, which is a business method and SaaS software application.


Our Software collects both Personal Information and Non-Personal Information.


For the purposes of this Policy, “Personal Information” means information about you that can be used to specifically identify you, including for example your birth date, name, address, telephone number, email address, and social security number, and, if you transact business with us, financial information such as your payment method (credit card number, expiration date or other financial information).  We will only collect, use or disclose Personal Information in accordance with this Policy, or in accordance with laws applicable to the collection, use and disclosure of Personal Information.


“Non-Personal Information” is information that is not personally identifiable to you and that we automatically collect when you access our Software or the Website.  Examples of Non-Personal Information are the type of browser you are using or non-personal statistical data.


Personal Information

We collect and store Personal Information that you provide directly to us through various means including the Website, Software and Service, the Supporting Services (defined in the Terms of Service;  see also Third Party Links, below), and through your response to marketing materials pertaining to us.  When you choose to provide us with your Personal Information you consent to the use of your Personal Information as identified in this Policy and as may be further identified at the time of collection.  You can choose not to provide us with your Personal Information, but in that event we may not be able to provide you with full use of the Website, Software or Service, including the Supporting Services 


Non-Personal Information

We may also automatically collect Non-Personal Information from you when you visit our Website.  This information includes your IP address, browser type, language, location data, and access times. Non-Personal Information is collected through various tracking technologies, which may include “cookies,” “web bugs” or “web beacons,” and “mobile device identifiers.” 


Cookies are bits of data stored on your device through your browser or mobile application that allows the mobile application to remember you the next time you visit.  Cookies enable smoother, more efficient use of the Software by storing your specific information and preferences such as theme, language setting, privacy preferences, and even user ID and password, so you do not need to reenter those each time you visit the Website or use the Software.  Cookies do not link to or store your Personal Information.  You may choose to decline cookies, but doing so may affect your use of the Website, Software and Service.


We may also use mobile device identifiers (a unique identifier assigned to your device by the manufacturer), instead of cookies, to recognize you.  Again, this is done so that we can store your preferences and track your use of the Website, Software and Service. 


We may also use web bugs (also called web beacons) to help us understand the behavior of our users by allowing us to track user demographics and traffic patterns.  


We may also utilize Google Analytics or similar analytics tools in the collection, compilation and analysis of this information.  


We may choose to share reports generated from our use of tracking technologies with advertisers and other third parties in order to better meet the needs of our users and enhance the user experience.  None of the information in such reports contains Personal Information of our users.


We may also combine the Non-Personal Information we collect through tracking technologies with other Personal Information we have collected from and about you. However all such Personal Information will be handled strictly in accordance with the terms of this Policy.




We may use your Personal Information for a number of purposes, such as:

  • Creating your profile;
  • Surveying our users to measure and improve the effectiveness of the Software;
  • Notification of changes to the Website or Software;
  • Collecting other publically available data about our users to enhance the user experience;
  • Tracking and analyzing user preferences;
  • Ensure you have a personalized and consistent experience in using the Software;
  • Protecting the security of our Software;
  • Other legitimate business purposes described in this Policy.




We limit the collection and use of Personal Information to information that is necessary to fulfill the purposes listed above.  We will never collect, sell, distribute or use Personal Information for any other purposes not otherwise set forth herein without your further consent, except as authorized or required by law.


You may be asked to give your express consent to our collection, use or disclosure of Personal Information such as asking you to check a box to indicate your consent to receive marketing communications.  Other times, we may infer your implied consent to our collection, use or disclosure of Personal Information by an action you have taken or an action you have decided not to take, such as your implied consent to publish Personal Information after you have provided us with such Personal Information in order to populate your profile. 


You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request subject to legal and contractual restrictions.




We do not sell or license your Personal Information to any other party.  However, in the normal course of business, we may share Personal Information we collect with our corporate subsidiaries, affiliates or divisions for internal business purposes in accordance with this Policy.  In that case, we will ensure that your Personal Information is handled in strict accordance with this Policy.


We may use third party service providers (for example, web hosting providers, data management providers and/or payment processers) to manage one of more aspects of our business operations, including the processing or handing of Personal Information. When we do use an outside company, we use contractual or other appropriate means to ensure that your Personal Information is used in a manner that is consistent with this Policy.


By registering and providing your payment information, including but not limited to credit card details, we will use the payment information you provide to bill you for the Software.  By providing your payment information details to us, you consent to and authorize us to provide your payment information to payment processors and financial institutions necessary to process your payment. We may disclose your Personal Information as permitted or required by applicable law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information.  If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.




The Website may contain links to other Internet sites and resources (“Third Party Links”), including links to Supporting Services.  ActionMap is not responsible for and has no liability for your use of Third-Party Links or the content thereof.  By using Third-Party Links, you acknowledge and agree that ActionMap is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such materials at Third-Party Links.  ActionMap does not warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any Third-Party Links or for any other materials, products, or services of third parties.  ActionMap is not responsible for the contents of, updates to, or privacy practices of third parties operating Third-Party Links.  The personal information you choose to give to such third parties is not covered by ActionMap’s Privacy Policy.  You agree that you use Third-Party Links at your sole risk.  We highly recommend you review and familiarize yourself with the terms of use and privacy policies of all Third-Party Links prior to using them.




The security of your Personal Information is important to us. We maintain appropriate safeguards and current security standards to protect your Personal Information from unauthorized access, disclosure, or misuse, such as using SSL encryption.  However, no system can be completely secure.  While we take meaningful steps to secure your information, we do not promise, and you should not expect, that your Personal Information will always remain secure.




Subject to the provision below regarding the current release of the software, you can review and change certain Personal Information related to your use of our Website, Software and Service. (such as your name and contact information). That information is viewable through the Software User Profile page and through the access information that you exchanged with Supporting Services. To change that information please see the procedures at the ActionMap Help Desk Site (which link is shown at the Website and in the Software).


Note Regarding Current Software Release:


For the current  release of the Software, you will be unable to change the email address that is used for subscription registration and billing and for Software access.  ActionMap will not re-assign a Subscription to a new email address if the originally associated email address becomes inaccessible to you for any reason.  We apologize for this inconvenience however this measure has been taken as part of our commitment to the protection of your privacy and User Content (“User Content ” as defined in the Terms of Service).  


If you lose access to your login information and the email account that is associated with the Software access registration, you should notify us immediately via the ActionMap Help Desk Site associated with the Software.  If you lose access to the information for your Subscription that is associated with the billing service, and wish to modify or cancel your Subscription, your only recourse is to dispute the most recent bank charge with your bank, at which point the billing service will cancel your Subscription for billing purposes.  That in turn will cause  a cancellation of your Subscription in the Software.


Please be aware that if your Subscription has been cancelled in the Software, you will lose access to your User Content. For this reason, we strongly recommend that you download your User Content after each group session within the Software, and in all cases before disputing the billing charge with your bank. 


Please refer all questions regarding lost or inaccessible email addresses to the ActionMap Help Desk Site.




Submitting contact information at the Website or Supporting Services, and use of the Software, Service and Supporting Services, is restricted to individuals over the age of 18. We do not knowingly collect personal information from children under the age of 13.




Questions or concerns regarding our compliance with this Policy may be directed to Data Protection Officer at




If there are any questions regarding this privacy policy, you may contact us using the information below.

ActionMap Inc.

1442A Walnut Street #435

Berkeley, California 94709

United States