Note Regarding Limitations on How to Change Your Email Address in the Current Software Release
In this section the term “Subscription Email Account” refers to the email address and email account that you provide to us for subscription registration, billing and access to the Software.
In the current release of the Software, the only way to change your Subscription Email Account is to cancel your subscription to the Software, unsubscribe from the mailing lists and then re-subscribe to either or both.
We apologize for this inconvenience. However this functionality exists as part of our commitment to the protection of your Personal Data privacy and to the security of your User Content (“User Content “; as defined in our Terms of Service; in general this means the Non-Personal Data that you directly enter into our Software as part of the primary Software functionality).
Because of the above functionality, maintaining continued access to your Subscription Email Account is critical to the use of our Online Services. Losing access to your Subscription Email Account will eventually result in loss of access your Software subscription and deletion of all your data, because you will no longer be able to change your password, receive billing notices or authenticate yourself with our support team.
If you lose access to your Subscription Email Account and you should immediately take the following steps:
1) If still have the email address and subscription password for your Subscription, you should login to the Software and download all your User Session Content (“User Session Content”, defined in our Terms of Service) from the Software as soon as possible.
For paid accounts:
2a) You should then dispute the most recent subscription bank charge with your bank, at which point our subscription billing service will cancel your subscription for billing purposes. That in turn will cause a cancellation of your subscription in the Software.
For non-paid accounts:
2b) You should notify us at firstname.lastname@example.org. We will attempt to contact you via email, and if unsuccessful, after a period of time we will suspend your subscription. After another period of time if we have observed no account activity we will cancel your subscription.
Please be aware that if your subscription has been cancelled in the Software, you will lose access to your User Content and particularly your User Session Content. For this reason, we recommend that you download your User Session Content after each use of the Software, and in all cases before disputing a billing charge with your bank.
With your User Session Content downloaded, you can open a new subscription with a new email address and upload and access any User Session Content that you wish to continue working with.
Please direct any questions about loss of access to your subscription to email@example.com.