Sample Engagements – Additional Details
The descriptions below expand on many of the engagements on the summary page.
The engagements below were all conducted in the “flip chart” phase of ActionMap. The ActionMap Toolkit software reduces session time compared to using flip charts, because the software speeds up the capture and organization of the information provided by session participants.
1 – Streamlined City Planning Approvals
Situation: A Bay Area “edge” city had adopted policies to encourage rapid development. The cycle time for planning approvals through the Planning and Development department had increased significantly, leading to developer complaints. Over two thirds of the Planning department staff’s time was spent doing research in an outdated filing system and in making presentations to the city’s numerous planning review commissions. The planning approval process impacted the Public Works, Transportation, and Police and Fire departments. The Planning Department also needed to coordinate, obtain approvals, and file reports with nearly a dozen local, state, and federal agencies.
Core Problem: The core problem in this situation was that community business and housing development was being slowed by the planning approval process at a time when the entire region was experiencing major growth. The planning approvals process was complex and involved many stakeholder groups. None of the stakeholders had a clear picture of the entire process or how resources were being allocated to work on it. This combined to make a high-stress situation with no simple way forward.
Solution: We conducted a one-day workshop with representatives from the different stakeholder groups for mapping and evaluation of the overall planning approval process. We followed that with a half day of interviews and a half day of work to compile detailed action plans from group session draft notes.
Outcome: The outcome was strong shared understanding among the stakeholders about both the mechanics of the planning approval process and each other’s interests with respect to the process. This included identification of and group commitment to key actions that would accelerate the process.